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QUESTIONS

A  Customer Service
1.  Who do I contact if I have a question about my subscription?
2.  Where can I find my Subscription number?
3.  How do I change the delivery address of my print subscription?
4.  I am missing a copy of the newsletter, how do I claim?
5.  How to order a Back Issue?
6.  Can I access my online subscription from more than one computer?
7.  I’ve forgotten my password or username. What can I do?
B  Subscription
1.  What is included in my subscription to Structured Credit Investor?
2.  What are the current subscription rates?
3.  How can I pay for my subscription?
4.  What shall appear on my credit card statement for my subscription?
5.  When will my subscription start and finish? 
6.  What is the difference between a "free trial" and a "subscriber"?
7.  How do I confirm my expiry date?
8.  Will I be reminded before my subscription expires?
C  Security
1.  Is your online payment facility secure?
2.  Will my credit card information be stored by you?
D  Free Trials
1.  How do I apply for a free trial? Can I have more than one free trial?
E  Cancellation and Refunds
1.  How do I cancel my subscription?
2.  What if I wish to receive a refund after my subscription has commenced?
F  Privacy
1.  What terms and conditions apply to my use of the service?
2.  What precautions are taken to secure my privacy?
G  Emails News Alerts
1.  How do I subscribe to the e-mail newsletter?
2.  How do I unsubscribe from the e-mail newsletter?
3.  Why have I stopped receiving the e-mail newsletter?
H  Editorial
1.  Who should I contact if I have a question about the content?
2.  How can I make this publication my homepage?
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ANSWERS

A  Customer Service

1.  Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription please contact us using the details below:
Customer Services Structured Credit Investor

2.  Where can I find my Subscription number?
Your subscription number appears on the original email we sent you when you subscribed. It can also be found on your invoice and receipt.

3.  How do I change the delivery address of my print subscription?
We require all address changes, including individual names and email address to be submitted in writing. This can be done via email, fax or by post. Our contact details are as follows:

Structured Credit Investor
c/o Cold Fountains Media Ltd
145 Albert Palace Mansions
Lurline Gardens
London SW11 4DJ
UK

Please state the old address and the new address and most importantly the subscription number to allow us to retrieve and change your details.

4.  I am missing a copy of the newsletter, how do I claim?
Please note, our period to claim a missing issue is within the last 3 cover dates, this is to ensure we have the issues in stock and also so we can look into the distribution. Please contact Customer Services, stating the subscription number, magazine and the cover date of the issue you are missing and we will investigate.

5.  How to order a Back Issue?
All articles are available on the archive section online, if you wish to purchase a past issue of the magazine, please email Customer Services with the date of the issue you require.

6.  Can I access my online subscription from more than one computer?
There are currently no restrictions regarding the computer you access the Structured Credit Investor website from.

7.  I’ve forgotten my password or username. What can I do?
Please contact Customer Services, quoting your subscription number and the full name of the subscriber. For your security the login details will only be sent to the registered email address.
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B  Subscription

1.  What is included in my subscription?
A subscription to Structured Credit Investor includes:
50 copies of Structured Credit Investor per year
-  All published supplements
-  Instant and unlimited access to Structured Credit Investor for the duration of your subscription. It provides full access to our fully searchable archive of articles.

2.  What are the current subscription rates?
Subscription rates for 2005-2006 are as follows:
-  One year subscription to Structured Credit Investor:  £750 / $1450
-  Two year subscription to Structured Credit Investor:  £1275 / $2465  saving 15%

3.  How can I pay for my subscription?
By faxing us, calling us or requesting an invoice be sent to your company. The invoice will state payment options, including details of cheque and bank transfers. You may in the future pay for your subscription online by credit card (Visa, Mastercard, American Express), at the present time this is not possible.

4.  What shall appear on my credit card statement for my subscription?
What shall appear on my credit card statement for my subscription? If payment is taken online your statement will have the reference SCI SUBSCRIPTION NUMBER:– For payments made to an Agency please contact the Agency directly.

5.  When will my subscription start and finish?
This information can be found on your receipt. Alternatively please contact Customer Services

6.  What is the difference between a "free trial" and a "subscriber"?
Subscribers to Structured Credit Investor have exclusive and unlimited access to . By taking a free trial you will be able to view the latest issue of Structured Credit Investor only. Free trials offer limited access to the site for a period set by the publisher.

7.  How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services quoting your subscription number and the full name of the subscriber and we will be able to confirm this.

8.  Will I be reminded before my subscription expires?
You will be reminded with emails and by post when your account is due for renewal.
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C  Security

1.  Is your online payment facility secure?
Our credit card payments are handled by our payment provider that uses state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and the payments provider. If you would like more information, please call us.

2.  Will my credit card information be stored by Structured Credit Investor?
We do not store your full credit card information, the last 4 digits are retained temporarily as a reference only.
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D  Free Trial

1.  How do I apply for a free trial? Can I have more than one free trial?
Please go to the free trial area on the homepage and follow the instructions. You are entitled to one free trial per person.
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E  Cancellations and Refunds

1.  How do I cancel my subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post. please contact Customer Services Please state the subscription number and name and address of subscriber. It would really help us to improve the quality of the magazine if you could tell us why you are cancelling. Any remaining monies on the subscription will be refunded back to the payee.

2.  What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions.
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F  Privacy

1.  What terms and conditions apply to my use of the service?
We are committed to your privacy and will not release your registered details to third parties unless you have given us permission to do so. Please click here to read our privacy policy.

2.  What precautions are taken to secure my privacy?
We are committed to your privacy and will not release your registered details to third parties unless you have given us permission to do so. Please click here to read our privacy policy.
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G  E-mail News Alerts

1.  How do I subscribe to the e-mail newsletter?
The email newsletter is part of the subscription package. You need to be a subscriber to Structured Credit Investor to receive the newsletter. Click here to subscribe.

Alternatively, you can receive the newsletter during your free trial. To request a free trial, please click here and follow the instructions. You are entitled to one free trial.

2.  How do I unsubscribe from the e-mail newsletter?
To unsubscribe from any newsletter please contact Customer Services.

3.  Why have I stopped receiving the e-mail newsletter?
Some newsletters are stopped by company firewalls and spam filters, please check with your IT Department about allowing the newsletter through.
If this is not the case, please contact Customer Services, and we can look into this matter and check when the last newsletter was sent out. We can double check your email address is on the newsletter distribution list
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H  Editorial

1.  Who should I contact if I have a question about this publication?
We welcome comments from our users/readers - please email the editor

2.  How can I make this publication my homepage?
Here's what to do:

Microsoft Internet Explorer 5 +
-  Go to our URL
-  Click on "Tools" (Internet Explorer 5.x) on the menu bar.
-  Click on "Internet Options".
-  Select the "General" tab.
-  Click the "Use Current" button under "Home Page" and then click "Apply".

Internet Explorer 4+
-  On the main menu click on View then select Internet Options
-  Select Homepage from the category list
-  Type our URL - http://www.structuredcreditinvestor.com - in the text entry box

Internet Explorer for Windows 3.1
-  On the main menu click on View then select Options
-  Select Navigation from the category list
-  Type our URL - http://www.structuredcreditinvestor.com - as your homepage

Internet Explorer 3+
-  On the main menu click on View then select Internet Options
-  Select Navigation from the category list
-  Type our URL - http://www.structuredcreditinvestor.com - as your homepage

Netscape Communicator 4.x
-  Click "Edit" on the menu bar at the top of the window.
-  Select "Preferences..." from the bottom of the pull-down menu.
-  Select "Navigator" from the left hand panel.
-  Click on the circle next to "Home Page" in the top right box.
-  In the "Home Page" box, type our URL in the text entry box.
-  Click OK.

Netscape Navigator 2+
-  On the main menu click on Options then select General Preferences
-  Select Navigator from the category list
-  Type our URL - http://www.structuredcreditinvestor.com - as your homepage

Netscape Navigator for Mac
-  On the main menu click on Edit then select Preferences
-  Select Navigator from the category list
-  Type our URL - http://www.structuredcreditinvestor.com - as your homepage

AOL Web Browser
-  Add Starting Page as your start page by clicking "Preferences"
-  Change the Home Page location to our URL

Opera 3+
-  On the main menu bar click on Navigation and select Set Home.
-  In the Global Home Page field, type our URL - http://www.structuredcreditinvestor.com
-  Click OK
-  On exiting Opera, select the Save Windows checkbox.
-  On launching Opera, you will need to click on Home in the toolbar.
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SCI - An Introduction

SCI is a publisher of news analysis and data on the structured credit and Asset backed securities (ABS) markets. 

SCI seeks add value through in-depth News Analysis of the structured finance markets and via a comprehensive deal database, featuring a deal pipeline, ABS and CDO deal data, league tables and CDO Manager Transfer data

Our coverage is divided into news channels, so if you're looking for coverage of, for example Collateralised loan obligations (CLO), Residential mortgage backed securities (RMBS), Commercial mortgage backed securities (CMBS), Collateralised debt obligations (CDO), Credit default swap (CDS) or Insurance linked securities (ILS) we've got it covered. And there are several other news categories besides, covering all aspects of structured finance. SCI is aimed at the buy-side; our mission is to provide deeper and more accurate coverage of structured finance to market participants than is available elsewhere. Our readership includes portfolio managers, broker-dealers, hedge funds, CDO managers, asset managers, banks and CFOs the world over. Register for a two week free trial today or subscribe to SCI.

SCI also offers a series of conferences in London and New York where various sponsorship options are available if your company is targeting SCI's readership. Marketing programmes are available to SCI's 5000 strong fully registered audience through various advertising programmes. 

Also see SCI's sister publications STORM (Synthetic Transfer of Risk Markets). And recently launched is a specialist newsletter for the commercial real estate markets, CRE Finance, which looks at property derivatives, REITs, structured finance and underlying trends in the CRE markets globally, and which also features a comprehensive deal database

















Also from SCI:
Upcoming events
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& Risk Management Conference
New York, 29th March 2012

Data
Deal Databases:
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Deal Pipeline
Market Reports
Arranger League Tables
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Job Swaps Search
Other Services:
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Webinars
"The Evolution of CVA"
2nd February 2012
- complimentary registration
Survey:
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Now live - take part today
- compare yourself across 
your peer group -
Training
ABS, RMBS & CMBS
28th & 29th February 2012
London

Special Reports
CVA: October 2011
Asia-Pacific: August 2011
CDS: June 2011 
CMBS: June 2011 
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